Contact Us — Running 10

How to Reach the Team

Customer Support: support@running10casino.com

Privacy Requests: privacy@running10casino.com

Security & Abuse: security@running10casino.com

Use subjects like “Account Question”, “Content Correction”, “Security Report”, or “Partnership Inquiry”. Messages are prioritized by severity and order received.

Response Targets

• Acknowledgment: usually within 24 hours
• Resolution: 3–5 business days for standard requests; complex/legal items may take longer

If urgent, start your subject with “Time-Sensitive” and include a deadline on the first line of your email.

What to Include

• Your full name and a reliable reply-to address
• A one–two sentence summary of the issue or question
• Relevant page URLs, timestamps, reference IDs, and screenshots (if any)
• Steps to reproduce the problem, if applicable
• Your preferred outcome (clarification, correction, or account assistance)

Providing these details reduces back-and-forth and speeds up resolution.

Account & Security

If you suspect unauthorized activity, include the approximate time, device type, and any system messages you saw. Do not share passwords or one-time codes. We can review recent sessions, rotate credentials, and lock unrecognized devices while we investigate.

Privacy & Data Rights

To exercise privacy rights—access, correction, deletion, objection, or portability—email privacy@running10casino.com with the subject “Privacy Request”. For how we handle data, see our Privacy Policy.

Business & Partnerships

For affiliate, media, or collaboration proposals, include your organization, audience profile, goals, timeline, and links to prior work. We focus on transparent partnerships that create measurable value for users.

Escalation & Complaints

If a prior response didn’t solve the issue, reply to the same thread with “Escalation” in the subject and a short summary of what remains unresolved. A reviewer who was not part of the original handling will follow up.